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What was the challenge?
Our client is a global education technologies company that develops, integrates and implements learning eWhen they were acquired by private equity firm Carlyle in 2014, the client needed to be ready for fast growth. This meant that the Finance team was under increased pressure to deliver business insight that would make growth possible.
The ability to run advanced reports on product profitability and forward-looking revenue, was now an organisational imperative.
Unfortunately, the person responsible for their IBM Cognos and TM1 platform had just left the company and critically, the systems had not been configured for this level of reporting originally.
It was definitely time for an overhaul.
How did Sempre become involved?
The client knew what they wanted was possible, but they also knew that collaborating with the right supplier would help them get there faster. They had become increasingly frustrated with their existing providers, and weren’t convinced that they were the right people for the project.
Coming highly recommended by IBM, Sempre was the natural alternative. They also had a unique approach.
Instead of a sales pitch, the Sempre team shared inspiring stories and like-for-like reports that they’d created for other customers to show what was possible.
They also took the time to understand the client’s longer-term vision and aspirations, to decipher what upcoming projects might require even deeper levels of business intelligence.
For Sempre, the project wasn’t simply a matter of overhauling the client’s current platform, but anticipating what they’d need the software to achieve in the future, in order to ensure that it was scalable. Their Financial Systems Manager explains;
“Sempre were different in that they clearly understood the journey we were embarking on, and where we wanted to get to. From the start, we felt as if they were investing in the long-term with us.”
How did Sempre become involved?
After interviewing a number of prospective partners, Sempre stood head and shoulders
above the rest.
“Sempre were very keen on actually working with us as opposed to for us. Rather than simply developing a solution, it felt as if we would be working alongside a partner. They
were keen to transfer their skills, so that when we’d completed the project we would be geared up to support, scale and adapt the solution as necessary, all without being reliant upon someone else.”
What happend?
Sempre overhauled, optimised and simplified the client’s existing IBM Cognos and TM1 reporting systems to enable the Finance team to deliver critical information to their new investors.
In the past, the platform had been laborious, complicated, and required a lot of coordination with the other departments.
The revised model has radically simplified and streamlined internal processes. As their Head of Finance explains;
“We no longer have complicated formulae or complicated procedures. Sempre helped us to replace it with shared knowledge and simplified processes which has made it easier to analyse our data.”
With business intelligence becoming increasingly important for the company’s growth, Sempre also ensured the system was scalable and that the Finance team had the necessary knowledge to own the solution themselves;
We’ve taken a huge step forward in terms of personnel knowledge of IBM Cognos and
we’re now self-sufficient in the model that Sempre created their Head of Finance adds.
During the course of the project, Sempre also noticed a challenge the Finance team had with their year-end reporting, which was based on Excel and was highly inefficient.
By introducing IBM Cognos Disclosure Management (CDM), Sempre has been able to
shave five days from the client’s month-end reporting time-line alone.
What was the outcome of the project
The improved reporting and sharing of knowledge means that the client can now quickly assess the impact of different strategies, organisational changes and new products, enabling them to stay two steps ahead of the game.
Critically, the Finance team can now provide vital insight and reports on forward-looking revenue to their private equity investors. This was so important that, to quote their Financial Systems Manager;
All hell would break loose if we lost that ability.
Although the project began as a problem-solving challenge, it has evolved into a long-term, forward-looking initiative that is making a much bigger impact on the company as a whole.
The Carlyle acquisition and accompanying high-growth targets meant that all senior managers needed deeper insight and greater control of their departmental finances. Something, which the Finance team is actively pushing. Their Head of Finance explains:
“We’ve taken that next step to help drive that cultural change in the organisation. We’re joining up disparate pieces of data right across the business.”
Their Financial Systems Manager elaborates;
“The next stage is to take real-time financial and sales information direct into the commercial team, so they can make on-the-ground commercial decisions themselves. Now everyone is going to be more self-sufficient and empowered to make better business decisions.”
What they said
“The manner in which projects happen is more human to human. Even when there are hiccups, it never feels uncomfortable; they are just technical issues that have to be solved. But on top of the strong relationships, they do actually know their stuff. I could pick up the phone about anything and I know that they’ll know what they’re talking about. That’s what I rely on.”
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