Driving Customer Satisfaction
Sempre Analytics Helpdesk has had a busy first half of the year with 210 new tickets raised and 97% customer satisfaction!
December 2019 saw the beginning of our Customer Satisfaction (C-SAT) surveys. The team gained valuable insight into the customer experience, giving them the viability needed to continue to deliver the best Customer Support Experience.
The helpdesk team received a high number of positive responses highlighting the value that they continue to deliver. Top-rated was the speed of response to SLA and quick resolution of tickets.
The team has been proactively reaching out to the partner community to develop a greater understanding of the systems they support, this will ensure they stay up to date on the technology. Gaining product accreditations has also been high on the agenda for the Help Desk, furthering the commitment to improve how the team support clients.
