Sempre Analytics Help Desk

At Sempre, we understand that your time is valuable, and we’re committed to resolving your issues as swiftly as possible. Our Customer Support team is here to assist you every step of the way.

To ensure we can get started on solving your issue right away, please have the following details ready when you reach out:

Severity of errors: How critical is the issue?
Number of users affected: Is this a widespread problem or limited to a few users?
Affected product: Which of our products is experiencing the issue?
Product version: Let us know the exact version you’re using.
Description of Issue: A clear explanation of what’s happening.
Steps to reproduce the error: Help us recreate the issue on our end.
Screenshots of the error: Visuals can often say more than words.
Log files: These are crucial for identifying the root cause.