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Solution Support Experts
Protect and evolve your investment
Getting maximum benefit from your solution goes beyond mere implementation. It requires ongoing management, optimisation, and support to ensure it continues to deliver value and drive growth over the long term. This is where Sempre Managed Service steps in.
We offer proactive monitoring to optimise data and analytics platforms helping to keep systems running optimally and avoid any problems before they impact the business.
Our dedicated expert team helps you protect and evolve your investment. This allows your team to focus on higher-value tasks, without having to worry about daily maintenance and support.
Included as Standard
Comprehensive service features
Proactive Monitoring
Prevent issues before they disrupt your business thanks to our monitoring and maintenance services. Regular updates, security patches, and routine checks ensure everything operates smoothly.
Unlimited Support Cases
No longer worry about running out of support tickets. All of our packages include unlimited triage, fault finding, bug identification and vendor case management.
Response Time SLAs
If you’ve ever been left waiting after logging a technical support call, you can rest easy with Sempre. All our plans benefit from a guaranteed service level for ticket response.
Detailed Reporting
Get crystal clear on the value you’re getting with regular reporting. Some of our plans even include proactive service review meetings, where we’ll talk about ways to further optimise your environment.
Inclusive Changes
Sometimes resolving a fault isn’t enough. Perhaps there’s a system enhancement you’d like to make as well. With our plans, you won’t just benefit from rapid ticket resolution, but also have time included for changes too.
‘How Do I’ requests
Our plans aren’t just limited to resolving problems, we support you with advice too. If you’re stuck wondering how to achieve a certain task, our experts are here to help.
Speak with our friendly team
Start a conversation
At Sempre, we pride ourselves on a non-pushy, customer-first experience. We’d love the opportunity to hear about your support requirements, and demonstrate how we’d be able to release the burden from your internal teams.
Book a callThe best proof is customer proof
What our clients say
"They helped us with no questions asked, whether we were going to be their customers or not. Without charging me anything, When our IBM renewal came up, I insisted we go with them."
"Sempre’s helpdesk manager is so helpful. In one particular instance, he helped me for over an hour. The support is remarkable."
“I’ve never felt like its been a one-off exercise with Sempre. They've always been keen to grow the partnership between us, and it is definitely a partnership as they’ve become our sole support team."
“They’ve recently won our IT Supplier of the Year Award for outstanding contribution. We all feel comfortable going to them knowing that they will always go above and beyond anything we ask for."
FAQs
Commonly asked questions
Do you offer SLAs as part of your packages?
Yes, of course! All of our managed service packages offer both ‘response time’ SLAs, as well as ‘resolution target’ SLAs.
What products and platforms can you support?
Our long-established relationships with IBM, Anaplan, Microsoft and IBM means we’re able to offer an unrivalled support product, across all major data, Business Intelligence and FP&A platforms.
Will I be tied into a lengthy contract?
Absolutely not! We’ve designed all of our managed service offers to be entirely flexible. You can increase coverage when you need, and dial it back when you don’t. We even offer short-term packages for things like holidays and sickness.
Can I call you for advice, as well as for faults?
Yes, nothing gives us more pleasure than sharing our product expertise and perspective! With our support plans, you’ll be able to reach out for advice, as well as when something needs fixing.
Do you want to find out more?
Contact us to discuss Managed Service options for your business.
Book a call