Sempre Assurance Services

Sempre Assurance Service

Protect and evolve your investment

Getting maximum benefit from your solution goes beyond implementation. To protect your investment, and maximise ROI, it requires ongoing management, optimisation, and support to ensure it continues to deliver value and drive growth over the long term. This is where Sempre Assurance Service steps in.

Our dedicated expert team helps you protect and evolve your investment. This allows your team to focus on higher-value tasks, without having to worry about daily maintenance and support.

Common scenarios where we can help…

"The numbers on my dashboard don't look right; something's changed since yesterday and I didn't touch anything."

"One of my regions is missing from the drop-down, did someone remove it from the model?"

"I accidentally overwrote a version of the forecast - can you help me recover the previous data?"

"The data from our ERP system hasn’t pulled through today - can you check the integration jobs?"

Post Go-Live Solution Support

Enhance your solution ROI

Sempre’s Assurance Service offerings ensure your new solution gets the best ongoing maintenance and enhancements from day one.

Our Anaplan, Automation Anywhere, IBM, Informatica and Microsoft experts guarantee your investment remains operationally sound, continually optimised, and capable of expanding as your business grows.

You’ll get immediate access to a skilled team of solutions specialists, supported by best practices built from years of experience designing, deploying and supporting data and analytics platforms.

Speak with a support advisor

Maintaining continuity

Comprehensive service features

Clear SLAs

Get prompt, reliable support with guaranteed response times for every case. We prioritise issues based on impact and ensure you’re kept informed throughout. With clear SLAs in place, you’ll always know when we’ll be in touch.

Unlimited Cases

Submit as many support requests as you need – no limits, no extra fees. From data issues to modelling queries, we’re here for every challenge. Your team stays focused, while we handle the technical side – every time you need us.

Inclusive Changes

Need to adjust a rule, update a filter, or tweak a report? With our Premium service, we assess and deliver small enhancements as part of your service – seamless support for your evolving needs.

Quick Query Service

Obtain expert advice as you need it. Ask how-to questions for complex technical queries and design questions and receive direct responses from Sempre’s expert consultancy team.

Detailed Reporting

Get clear monthly reports showing case volumes, resolution speed, and key trends. Our insights help you spot issues early, track value, and stay informed.

Licence Review

Stay cost-efficiently compliant and with regular licence checks. We review entitlements and usage to avoid over- or under-licensing – helping you maximise value and scale confidently.

Speak with our friendly team

Start a conversation

At Sempre, we pride ourselves on a customer-first experience. We’d love the opportunity to hear about your support requirements, and demonstrate how we can support your internal teams.

Book a call

The best proof is customer proof

What our clients say

"Sempre’s helpdesk manager is so helpful. In one particular instance, he helped me for over an hour. The support is remarkable."

Wei Fu Head of Business Analysis

“I’ve never felt like its been a one-off exercise with Sempre. They've always been keen to grow the partnership between us, and it is definitely a partnership as they’ve become our sole support team."

Marie Vidler Finance Systems Manager

“They’ve recently won our IT Supplier of the Year Award for outstanding contribution. We all feel comfortable going to them knowing that they will always go above and beyond anything we ask for."

Anne-Marie Mira BI Team Leader

FAQs

Why choose Sempre?

Accredited Business Partner

As an accredited Partner, we’re recognised for our deep expertise, proven delivery record, and commitment to excellence across the technology ecosystem.

Certified Team

We have a growing team of certified consultants, ready to support your business functions with the knowledge and agility your business demands.

Business Expertise

We specialise in supporting finance and organisational teams, bringing a practical, business-first mindset to forecasting, modelling, integration and reporting.

Data Excellence

We go beyond Finance – our deep knowledge of data integration, quality, and master data management ensures your environment is built on trusted, reliable data.

Complete Support

From technical maintenance to modelling support, licensing advice to vendor escalations – we manage it all so you can focus on driving better business outcomes.